Privacy Policy
Gatineau Sprout is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and process your data when you interact with our online platform and services, in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and other relevant Canadian privacy legislation.
1. Information We Collect
We collect various types of information to provide and improve our bespoke Canadian travel experiences, historical site tours, nature retreats, culinary experiences, sustainable tourism consulting, group travel planning, and corporate incentive travel services.
1.1 Personal Data You Provide Directly
- Contact Information: Name, address (physical for billing/correspondence), email address, and telephone number when you inquire about our services, book a tour, or subscribe to our newsletter.
- Travel Preferences & Dietary Needs: Details about your travel interests, destination preferences, dietary restrictions, accessibility requirements, and health information relevant to ensuring your safety and satisfaction during our experiential travel offerings.
- Payment Information: While we do not directly process credit card data, our trusted third-party payment processors collect payment details to complete transactions. We receive confirmation of payment, but not your full card details.
- Identification Details: In certain circumstances, such as for specific border crossings, flight bookings, or government regulations, we may need to collect passport details or other identification information.
1.2 Data Collected Automatically (through our online platform)
- Usage Data: Information about how you interact with our site, including pages viewed, time spent on pages, and navigation paths.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Cookies and Similar Technologies: We use cookies to enhance your browsing experience, analyze site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the collected information for various purposes, primarily based on legitimate interests and contractual necessity:
- To provide and manage the travel services you request, including itinerary planning, bookings, and logistical arrangements.
- To personalize your travel experience and offer tailored recommendations for cultural immersion, nature retreats, and culinary adventures.
- To communicate with you regarding your bookings, inquiries, and customer service needs.
- To process payments for our services.
- To improve our website, services, and overall customer experience through analytics and feedback.
- For internal record-keeping, administrative purposes, and compliance with legal and regulatory obligations.
- With your consent, to send you marketing communications about new services, special offers, or events that may be of interest to you.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with:
- Service Providers: Third-party partners who provide services on our behalf, such as accommodation providers, transportation companies, local guides, payment processors, and IT support. These partners are legally bound to protect your data and only use it for the purposes we specify.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.
For international transfers of data (e.g., to service providers outside of Canada or the EU), we ensure appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions, to guarantee your data receives a similar level of protection.
4. Data Security
We implement robust technical and organizational security measures to protect your personal data from unauthorized access, use, alteration, or disclosure. This includes encryption, access controls, secure servers, and regular security assessments. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure ( "Right to be Forgotten"): Request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: Request us to limit how we use your data.
- Right to Object to Processing: Object to our processing of your data based on legitimate interests.
- Right to Data Portability: Request your data in a structured, commonly used, machine-readable format.
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Gatineau Sprout
1450 Rue Peel, Suite 300
Montréal, Québec, H3A 1T5
Canada